Amenities
Body Corporate
Bond
Breaking A Tenancy
Carpets
Condition Of Property
Condition Report
Contact Details
Electrical Appliances
Emergency Repairs
Ending A Tenancy
Garbage Collection
Hot Water System
Keys
Plumbing
Pets
Pool
Power
Rent Payment
Repairs
Share Accommodation
8.30am to 5.30pm Monday to Friday
8.30am to 4.00pm Saturday
You are required to arrange transfers of power supply (Energex 13 13 77), telephone (Telstra 13 22 00) & gas (Origin 13 24 61) in your name and ensure the account is finalized when you vacate.
You are required to abide by all Body Corporate Rules and By Laws (where applicable). Copies of Rules and By Laws can be inspected by request to Body Corporate.
Your bond is forwarded to the RTA shortly after the commencement of your
tenancy. The quickest and easiest way to get a bond refund
at the end of your tenancy is to talk to your portfolio manager
about how the bond is to be refunded
once you have given notice or have been asked to leave the
property.
We will assist you if you find it necessary to break the tenancy agreement. In accordance with your tenancy agreements you are responsible for the weekly rent at the property until the property is re-let to a suitable tenant. You must pay one week rent + GST once new tenants are secured on your behalf. Your bond will not be refunded until a replacement tenants is secured.
At the expiry of the tenancy the carpets are to be cleaned by a professional company. A copy of the receipt is to be given to SPACE Property Agents.
At the end of the tenancy agreement it is your responsibility to leave the place in the same condition as it was when you moved in – fair wear and tear excepted. You are required to maintain the property in good condition at ALL times by:
a. Keeping the interior of the property clean and tidy
b. Watering and mowing lawn regularly
c. Keeping the exterior clean and free of cobwebs etc
d. Keeping the driveway free of oil at all times
e. Not allowing vehicles to be parked on the grassed area of the property, including visitor’s vehicles.
On the Entry Condition Report from our agency we indicate whether items are clean, undamaged and working. If you agree with the comments, sign the form. You do not have to agree with the comments. If you don’t agree, add your comments in the tenant column before you sign it. Complete the Entry Condition Report and return a copy to our agency within 3 days after you move into the property.
It is very important that you notify us of any change to your contact details. An easy way to update us is by sending an e-mail to: rentals@spaceproperty.com.au
Faulty Oven:
If the oven is not heating, check to see if the indicator light is on. If not then the oven may have been switched onto automatic. Please refer to the instruction booklet to reset the oven to manual cooking. The light should then come on and the oven will work - If not contact SPACE Property Agents to arrange maintenance.
Please ensure that your gas and electricity accounts have been paid, to avoid confusion
Most brands of dryers require the filter to be cleaned after each load. If the filter is not cleaned the dryer will take longer to dry the clothes, and may trip the over load. Make sure the filter is cleaned after each load.
Some of the newer dryers have a red thermal cut out just inside the door. If the machine is not working make sure this has been reset.
If you garbage disposal is refusing to dispose of the waste please check to see if it is jammed. To do this you will need to turn the unit off at the power point and remove the plug top from the power point. Remove the blockage and un-jam the blades with the key supplied. {If no key supplied an Allan key is sufficient}. The reset button may have also tripped, this is located under the unit and usually red or black. Press the button in, re-fit the plug top and turn on and test.
If there are any further problems; please contact SPACE Property Agents to arrange maintenance
Care and use of your garbage disposal
NB: If there are any further electrical applicance problems, please contact SPACE Property Agents during business hours or refer to your tenancy agreement for after hour repairs.
We have included on your tenancy agreement (see Item 17) who you should contact outside of business hours in relation to emergency repairs.
The law lists a variety of situations that are considered emergencies. These include a burst water service a blocked or broken toilet, a serious roof leak, a gas leak, or a fault/damage that is likely to cause injury undue inconvenience or which makes the premises unsafe or insecure (like broken stairs, broken locks or a serious electrical fault). If there is an emergency outside of normal business hours you can arrange for a suitably qualified person to carry out the repairs to a maximum value of two weeks rents. Please ensure you notify your Portfolio Manager of the event the next business day.
If you decide to move out you must give a Notice of Intention to Leave to our agency. If our agency, property owner wants you to move out we will give you a notice to leave. Either form must be given before the tenancy agreement ends and at least 14 days notice must be given. The notice period can’t end before the date when the tenancy agreement ends.
The Notice to Leave, Notice of Intention to Leave will expire at midnight. Keys are to be returned to our office the next business day between 8.30am - 9am (Business Days: Monday to Saturday).
Please ensure your rubbish is placed in the appropriate bins. Rubbish placed in boxes and bags or overflowing the bin will not be collected by the Brisbane City Council. Please contact BCC 3403 8888 for further information on this topic.
The garbage bin must be free of all rubbish and returned in a clean manner at the end of the tenancy.
Electric: If your hot water system seems to be running out of hot water rather quickly check to see if your system needs topping up. Please note some hot water systems do not have this facility. To top up, locate the filler valve on the side of the hot water unit and lift the lever until the water flows from the overflow. This should be done approximately every three months.
Gas: If your system is gas, check to see if the pilot light has gone out. If so then re-light as per the instructions on the hot water unit.
A leaking hot water tap will cause a poor supply of hot water and your electricity or gas bills will be higher than usual.
NB. If there are any further problems, please contact SPACE Property
Agents or refer to your tenancy agreement for after hour
emergency repairs.
Your tenancy does not terminate until all keys to your property are returned
to our office. Any locks to the property MUST NOT be changed
without first gaining approval. If such approval is given,
you are responsible to supply a key
to all new locks to our agency.
Sanitary products etc are not to be disposed of in the toilet. Should
repairs be necessary as the result of non-compliance with this requirement,
the
tenant will pay the cost of such repairs.
Under NO circumstance are pets to be kept on the property without written permission form the owner or agent (see Tenancy Agreement, Item 16). Where pets are allowed they must be kept outside at all times. Any damage created by the pet is to be rectified immediately at your expense.
If a pet has been kept at a property at the expiry of the tenancy a flea treatment is to be carried out by a professional company. A copy of the receipt is to be given to SPACE Property Agents.
You should maintain the pool in good condition at all times. All chemicals required are to be supplied by you at no cost to the property owner.
We require rent to be paid in advance. For example, you may pay rent every second Saturday to live in the property for the next 2 weeks. You will pay the first two weeks rent before you move in. Rent in advance is not part of the rental bond. Rent can be paid to our office Monday to Friday 8.30-5.30pm and Saturday 8.30-4pm.
Please note WE DO NOT ACCEPT CASH – money order, personal cheque and bank cheques are accepted.
We also accept B-Pay. If the B-pay card is lost, stolen or not returned at the end of the tenancy you will be charged a $10.00 fee - this will be deducted from the bond.
If you experience difficulties making rent payments on the due date please discuss the problem with your Portfolio Manager immediately. Our agency follows strict rent control procedures.
* Do not discuss details with reception or other office staff. If your Portfolio Manager is not available, leave a message on voice mail or send an e-mail
If you fall 7 days behind in your rent this agency will serve a Notice to Remedy Breach, giving you 7 days to rectify the breach. If you pay the rent within 7 days your tenancy agreement will continue. If you do not pay the rent within 7 days we will issue you with a Notice To Leave giving you 7 days to vacate the property.
In accordance with the tenancy agreement all dishonored cheques incur a $20.00 agency charge.
Please check to see if you have a safety switch and that it has not tripped. If it has tripped then reset it as per the manufacturer's instructions on the switch. If the safety switch trips again, remove all of the appliances from the power points and ensure all power points are switched off. Reset your safety switch and plug in the appliances one at a time until the safety switch trips again to locate the faulty appliance.
If you do not have a safety switch then check with your neighbours to
see if they have power.
If not then contact your local power
authority.
NB If there are any further problems, please contact SPACE Property
Agents during business hours or refer to the tenancy agreement
for after hours emergency repairs.
All items requiring repairs should be reported to our office where it will be taken care of promptly. Please complete a SPACE Property Agents Repair Request form. Forms can be collected from our office or spaceproperty.com.au or phone our office and state your name, address, problem description and the manner in which access to can be gained to the property.
All occupants need to sign the tenancy agreement and all are responsible (as per the terms and conditions set out in the agreement). On the bond lodgment form you should indicate the amount that each person has contributed to the bond and each person should sign it. If a share tenant who has contributed to the bond moves out, you will need to fill in a Change of Shared Bond form. This shows the RTA the new distribution of who has contributed to the bond. This agency also needs to sign the form. The RTA does not refund bond money until the tenancy has ended, so the tenant moving out is usually paid their share of the bond by the other tenants or by the new tenants moving in.